This Privacy Policy explains how PressMate collects, uses, stores, shares and protects personal data when you use the PressMate application, website and related services.
We have written this Policy with regard to applicable Indian privacy and technology laws, including the Digital Personal Data Protection Act, 2023 and applicable rules or requirements brought into force from time to time, to the extent applicable.
1. Who We Are
PressMate is a digital support platform for the printing and packaging industry. In this Policy, PressMate may be referred to as "PressMate", "we", "us" or "our".
For privacy and data-protection matters, the responsible legal entity is Saawariya International. A2/127, UPSIDA Greater Noida, Delhi-NCR India Website: www.pressmate.tech Customer Support: support@pressmate.tech
2. Scope of This Privacy Policy
This Policy applies to personal data processed through the PressMate mobile application, web application, pressmate.tech, customer-support interactions and other PressMate services.
- Account registration and authentication
- Service requests, engineer bookings and support-team requests
- Spare-parts enquiries, quotations and orders
- In-app chat, uploads, feedback and notifications
- Manuals, technical resources, tender alerts, news, events and Market Watch
- Third-party websites or services linked from PressMate may apply their own privacy policies.
3. Information We May Collect
Account information may include your full name, phone number, optional email address, company or business name, profile photo if provided, authentication information and account identifiers. Authentication credentials are managed through Firebase Authentication; PressMate does not receive or store your Google password.
When Google Sign-In is used, PressMate may receive your name, email address, Google profile photo and authentication identifier, depending on information supplied by Google and the permissions you grant.
Machine and service information may include machine brand, model, year, serial number, configuration, location, problem description, requested service, engineer requirements and service history that you submit.
Spare-parts information may include machine details, part name or number, quantity, specifications, dimensions, photographs, videos, descriptions and quotation or order details. Relevant details may be shared with suitable suppliers to identify or source the correct part.
Files you choose to upload may include machine or spare-part photographs, videos, audio recordings, screenshots, technical documents and other files required to provide a requested service.
With your device permission, PressMate may access location when needed to identify a service location, coordinate a visit or support location-based matching. PressMate does not currently use continuous or background location tracking.
Communication data may include in-app messages, support conversations, quotation discussions, attachments, engineer coordination and order or service communications. These may be retained for support, transaction records, dispute resolution, coordination and security.
Order and transaction information may include products, quotations, invoice details, amounts, taxes, payment status, delivery details and transaction or reference numbers. PressMate does not currently operate an integrated payment gateway and does not collect or store complete payment-card or online-banking credentials.
Technical information reasonably applicable to the service may include device type, operating system, app version, browser type, IP address in standard hosting or security logs, security or diagnostic logs, and push-notification tokens.
PressMate does not currently use Firebase Analytics or an advertising analytics SDK. If you voluntarily submit beta feedback, that submission may include the app version, session duration and number of screens visited to help us understand the feedback.
Feedback information may include ratings, survey answers, feature preferences, beta feedback, bug reports, suggestions and optional comments.
4. How We Collect Information
We may obtain information directly from you when you create an account, use Google Sign-In, submit service or spare-parts requests, place an order, use chat, upload content, provide feedback or contact support. Information may also be received through device permissions you choose to grant and through technical systems where reasonably required for security and functionality.
5. Why We Use Personal Data
PressMate may use personal data for the following specified purposes:
- Create, authenticate and manage accounts
- Provide requested services and process spare-parts enquiries
- Identify suitable parts and obtain supplier availability or quotations
- Process orders, issue invoices and coordinate delivery
- Identify and coordinate independent engineers or support teams
- Operate chat, customer support and relevant notifications
- Maintain security and prevent fraud, misuse or unauthorized access
- Troubleshoot problems and improve PressMate
- Maintain lawful transaction and business records
- Handle complaints, disputes and applicable legal obligations
6. Consent and Other Permitted Processing
PressMate processes personal data based on consent and other grounds permitted under applicable Indian law. Where consent is required, it should relate to a specified purpose and identify information needed for that purpose. Optional device permissions are requested through the relevant device flow rather than bundled with general account acceptance.
You may withdraw consent where required and available under applicable law. Withdrawal does not affect processing already lawfully undertaken and may prevent features that require the relevant data from working. For example, withdrawing location permission may limit location-based service coordination.
7. Device Permissions
Camera access is requested when you choose to photograph a machine, spare part, profile image or information needed for an enquiry. Photo and file access is requested when you choose to upload images, videos or documents.
Location is requested only for relevant location-based features and service coordination. Notification permission may be used for messages, engineer assignments, service updates, quotations, order updates, tender alerts, events and important PressMate notices.
You can generally change these permissions in your device settings. PressMate does not intentionally request a device permission until it is relevant to the feature you use.
9. Data Storage and International Processing
PressMate uses third-party cloud infrastructure. A technology provider may process or store information outside your state and potentially outside India. Any transfer or processing of personal data will be handled in accordance with applicable Indian law and any restrictions prescribed by the Government of India.
10. Data Retention
We retain personal data only for as long as reasonably necessary to maintain an account, provide services, preserve order and invoice records, meet taxation or accounting requirements, administer warranties or replacements, resolve disputes, prevent fraud, maintain security and keep legitimate business records permitted by law.
Some records may need to be retained after account deletion where required by law or reasonably necessary for accounting, a transaction, warranty, complaint, dispute, fraud prevention or security.
11. Data Security
PressMate uses reasonable technical and organizational safeguards appropriate to the information, which may include authentication, access controls, Firebase security rules, HTTPS or encrypted transport, restricted administrative access and controlled storage access.
No method of electronic transmission or storage can be guaranteed to be completely secure.
12. Personal Data Breaches
If a personal-data breach occurs, PressMate will take reasonable steps to contain, investigate and address it, and will notify affected individuals and/or relevant authorities where required under applicable law.
13. User Rights
Subject to applicable law and the extent such rights are available, users may have rights relating to their personal data, including obtaining information about processing, correcting inaccurate information, completing or updating information, requesting erasure where applicable, withdrawing consent where applicable, grievance redressal and nomination rights where available under applicable law.
A request may be sent to support@pressmate.tech. Erasure may be limited where information must lawfully be retained.
14. Account Deletion
A signed-in user can request deletion by opening Account and choosing Delete account from the profile controls. You may also contact support@pressmate.tech for privacy assistance.
When an account is deleted, unnecessary profile information is deleted or anonymized where reasonably possible. Transaction, accounting, complaint, dispute, fraud-prevention or security records may be retained where legally required or otherwise permitted by law.
15. Communications and Notifications
Service communications, including booking, quotation, order-status, security and account notices, may be necessary to provide PressMate services.
If optional marketing or promotional communications are sent, users will have a reasonable way to opt out where required. Optional marketing consent is not treated as part of unrelated service consent.
17. Third-Party Links and Content
PressMate may link to tender portals, news publications, exhibition or event websites and other external resources. PressMate does not control their privacy practices; review the relevant third-party privacy policy before using an external site.
18. Manuals and Technical Content
Viewing manuals and technical materials may generate normal account, progress, preference and security data associated with your PressMate session. PressMate does not claim ownership of personal information that may appear in third-party technical documents.
19. Children's Privacy
PressMate is not intended for use by children.
PressMate is designed primarily for businesses, printing professionals and adult users. We do not intentionally collect personal data from children except where permitted under applicable law and appropriate requirements are met. If we become aware that a child's data was collected contrary to applicable requirements, we will take reasonable steps to address or delete it as appropriate.
20. Beta Users
Beta users may choose to provide ratings, product or feature feedback, usage experience, bug reports and suggestions. Submitted beta feedback may include the app version, session duration and number of screens visited. We use this information to understand the report and improve PressMate.
21. Changes to This Privacy Policy
We may update this Policy when services, technology, legal requirements or business practices change. Last Updated: 8 August 2026. Where appropriate, material changes may be communicated through an app notice, website notice, email or another suitable method.
22. Customer Support
CUSTOMER SUPPORT PressMate A2/127, UPSIDA Greater Noida, Delhi-NCR India Website: www.pressmate.tech Email: support@pressmate.tech
23. Privacy Grievance Officer
PRIVACY GRIEVANCE OFFICER Name: Jatin Mahour Email: support@pressmate.tech Phone: +91 98711 61846 Address: Saawariya International A2/127, UPSIDA Greater Noida, Delhi-NCR India
You may contact the Grievance Officer about personal data, privacy, correction, deletion requests, consent, account information, suspected misuse or another privacy-related complaint. PressMate will address privacy grievances in accordance with applicable Indian law.
24. Contact
For questions about this Policy or the handling of personal data, contact support@pressmate.tech.